Returns Policy
We are pleased to offer our returns policy in addition to your statutory rights. All we ask is that you return it in its original and unspoilt condition together with your order summary within 14 days, either in-store or by post. Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value. We reserve the right to refuse to exchange or refund items that are not returned within 14 days of delivery.
Refunds will be made through the original payment method. We offer you the options below to make your return:
- Return by post for Direct Delivery packages
In interests of hygiene and for your protection we do not accept returns of, or refunds on, unsealed cosmetics, pierced earrings or jewellery sets containing earrings or real body jewellery unless the items are of unsatisfactory quality or unfit for purpose. No refund or exchange is given on gift cards and on opened blind bags unless faulty.
By Post
Enclose the order summary with your parcel and write the returns address clearly on the outside.
Post to:
Enid& Clown Yi ltd, Online Returns,
40 Lillie road, London
Country: United Kingdom
Remember to get a proof of postage receipt at the post office. You will need to pay for the postage but we will refund the delivery charge if we have made an error in our despatch or if the item is faulty or unfit for purpose, unless you have decided to keep part of the received order. We will not refund charges incurred by you from private carriers. Tip: If your order was sent in a Claire’s bag you can re-use the bag – just peel off the stickers on the seal and re-use.
Postal returns can take up to 10 days to reach us but once we’ve got it, we promise to process your order within 24 hours. We will refund your payment within 30 days.